Identity Support Analyst

Support · Ideally South Wales or South West England, Cardiff
Department Support
Employment Type Full-Time

Identity Support Analyst


DETAILS
 Working Hours: Shift 7.30am – 6pm Monday – Friday (37.5 hours per week) with optional on call
 Reporting to: Alex Coombs (Support Manager)
 Permanent


JOB PURPOSE
The Identity Support Analyst is responsible for the operational support of multiple largescale customer Microsoft based solutions and applications with a focus on Microsoft Identity Manager (MIM) 2016 and its associated technologies as well as other Microsoft technologies. Support is provided through maintenance, modification, problem resolution and incident management.
Also, to be involved in the design and development of new services and solutions for our support customers, the support team and the business.


KEY RESPONSIBILITIES OF THE ROLE
 Support for all customer solutions within support
 Responsible for CMDB
 Project support
 Out of hours support
 Technical development of service offerings and support services
 Responsible for support handovers of customer solutions into support
 Acts as a seasoned advisor, providing independent opinion and complex problems and novel initiatives, and assists with decision making
 Encourages clients to consider difficult issues in their best interests
 Identifies approaches that meet clients’ needs as well as those of the organisations.


REQUIREMENTS OF THE JOB
Essential
 Ability to troubleshoot complex and bespoke applications
 Ability to troubleshoot complex bespoke applications
 Good working knowledge and the ability to read and modify code written in VB.Net and C#
 Good knowledge or experience of working with Microsoft PowerShell
 Good knowledge of Active Directory / Windows based servers
 Ability to support complex enterprise environments Experience of operational support within a business environment
 Experience working in a team-oriented, collaborative, virtual environment
 Ability to work independently, on multiple projects, in a fast-paced environment
 Strong writing and speaking abilities necessary to explain technical issues in a clear and compelling manner to various levels of technical and business audience
 Proven analytical and problem-solving abilities


Desirable
 Experience with operation/support of Microsoft Identity Manager 2016 R2 (MIM Portal, MIM Service, and MIM
Sync Engine)
 Experience with operation/support of Microsoft Identity Manager 2016 R2 (MIM Portal, MIM Service, and MIM
Sync Engine)
 Good knowledge of Exchange or O365
 Basic knowledge of Azure Active Directory
 Basic Knowledge of AAD Connect
 Good knowledge of several of the following technologies: Web Services, Visual Basic .NET 2010 or later, Visual C# .NET 2010 or later, ASP.NET 2010 or later.

Thank You

Your application was submitted successfully.

  • Location
    Ideally South Wales or South West England, Cardiff
  • Department
    Support
  • Employment Type
    Full-Time